Terms of Service

1. About these terms

These Terms of Service ("Terms") form a binding agreement between you ("Customer", "you") and CCP Project Enablement Ltd, a company registered in England and Wales (company number 17004871) with its registered office at Las-Fach, New Mill, Caerfyrddin, SA33 4HY, United Kingdom, trading as HouseComply ("HouseComply", "we", "us", "our").

By creating an account, starting a free trial, or otherwise using our website at housecomply.co.uk or our application at app.housecomply.co.uk (together, the "Service"), you agree to these Terms. If you do not agree, you must not use the Service.

2. Definitions

• "Account" means the account you create to access the Service.
• "Customer Data" means all data you upload to, or generate through, the Service, including data about properties, landlords, tenants, inspections, photographs, signatures, and reports.
• "Fees" means the subscription fees set out in our published pricing or in any order form between us.
• "Free Trial" means the 30-day, no-card, up-to-three-properties trial period.
• "Plan" means the subscription tier you select (currently Solo, Starter, Growth, Pro, Scale, or Commercial, or such other tiers as we may publish from time to time). In these Terms, Solo, Starter, Growth and Pro are the "Smaller Tiers" and Scale and Commercial are the "Annual Tiers".

3. Free Trial

3.1 We offer a Free Trial of the Service: up to 3 properties for 30 days, with no credit card required. You may use any feature available on the paid Plans during the Free Trial.

3.2 No automatic conversion to a paid subscription occurs at the end of the Free Trial. If you do not actively choose a Plan, your Account will be paused and your access restricted, but your Customer Data will be retained in accordance with section 12.

3.3 We reserve the right to limit or withdraw Free Trial eligibility for repeat sign-ups, suspected misuse, or where the offer terms are abused.

4. Subscription, fees and billing

4.1 If you choose a paid Plan, you agree to pay the Fees applicable to that Plan, as published on our website or as set out in any order form between us.

4.2 Fees are billed in advance and your subscription renews automatically unless cancelled in accordance with clause 4.6.

(a) The Smaller Tiers (Solo, Starter, Growth, Pro) have no minimum term. They are billed monthly in advance and renew each month until cancelled.

(b) The Annual Tiers (Scale, Commercial) are provided on an annual (12-month) term. They are billed in advance and renew for a further 12-month term until cancelled.

4.3 Payments are processed through Stripe. You authorise us, via Stripe, to charge your payment method for all Fees due.

4.4 All Fees are stated exclusive of VAT, which will be added at the prevailing rate where applicable.

4.5 If a payment fails, we will retry collection in accordance with Stripe's standard retry schedule. If payment is not made within 14 days of the due date, we may suspend access to the Service until payment is made.

4.6 You can cancel your subscription at any time from within your Account or by emailing billing@housecomply.co.uk.

(a) Smaller Tiers: as there is no minimum term, your cancellation takes effect at the end of the monthly billing period in which you cancel. You keep access to the Service until then, and your subscription will not renew for the following month.

(b) Annual Tiers: as you have committed to a 12-month term, your cancellation takes effect at the end of your current annual term. You keep access to the Service until then, and your subscription will not renew for the following year.

In each case, cancelling stops future renewals; it does not shorten or refund the period you have already paid for (see clause 4.7).

4.7 Refunds. Except where required by law (including the statutory cancellation right for consumer Customers in clause 13), Fees already paid are non-refundable. When you cancel, you keep access to the Service for the remainder of the period you have already paid for; we do not refund Fees for the unused part of that period and do not provide pro-rata refunds for part-months or part-years.

4.8 Plan limits. Each Plan includes a maximum number of properties, set out in our published pricing. If you reach your Plan's limit, you will need to upgrade to add further properties. If you move to a Plan whose limit is below the number of properties you already hold, your existing properties and their records remain fully accessible; you will not be able to add new properties until the number you hold is within your new Plan's limit. We do not delete Customer Data because of a change of Plan.

4.9 Annual renewal reminder. For the Annual Tiers, we will send a reminder to your Account email in good time before each annual renewal and before your payment method is charged, so that you can review your subscription or cancel before the new term begins.

6. Use of the Service

6.1 You must use the Service in accordance with these Terms and all applicable laws and regulations.

6.2 You must not:

• use the Service for any unlawful, fraudulent, or harmful purpose;
• attempt to gain unauthorised access to any part of the Service, related systems, or other Customers' Accounts;
• reverse engineer, decompile, or attempt to extract source code from the Service;
• resell, sub-licence, or otherwise commercially exploit the Service except as permitted by your Plan;
• upload viruses, malware, or other harmful code;
• upload Customer Data for which you do not have the lawful right to upload, including personal data about landlords and tenants without a lawful basis under UK GDPR;
• use the Service to send unsolicited communications.

6.3 You are responsible for: maintaining the confidentiality of your Account credentials; all activity that occurs under your Account; and ensuring your users (employees, contractors) comply with these Terms.

7. Compliance information and disclaimer

7.1 The Service is a software tool designed to assist letting agents, landlords, and other property managers in organising and recording property compliance evidence in line with applicable UK regulations.

7.2 The Service includes reference information about UK property compliance regulations and fine amounts. This information is provided for general guidance only and does not constitute legal advice. You must take your own legal or professional advice in relation to your specific circumstances.

7.3 You are solely responsible for your own compliance with all applicable laws and regulations, including (without limitation) the Renters' Rights Act 2025, the Housing Act 2004, the Gas Safety (Installation and Use) Regulations 1998, the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020, the Renting Homes (Wales) Act 2016, and Rent Smart Wales licensing requirements.

7.4 Use of the Service does not transfer or reduce your statutory or regulatory obligations. We do not warrant that use of the Service will, in itself, ensure your compliance with any specific law or regulation, or that reports produced by the Service will be accepted by any regulator, court, tribunal or other authority.

8. Customer Data and data protection

8.1 You retain all rights in your Customer Data. You grant us a limited, non-exclusive, royalty-free licence to use Customer Data solely for the purpose of providing the Service to you.

8.2 To the extent that Customer Data includes personal data, you are the data controller and we act as your data processor. The terms of our data processing relationship are set out in our Data Processing Agreement, which is incorporated into these Terms by reference and available at housecomply.co.uk/dpa.

8.3 Our processing of personal data in respect of you (the Customer) is governed by our Privacy Policy.

9. Intellectual property

9.1 All intellectual property rights in the Service, including the website, application, regulation libraries, report templates, branding, and underlying software, are owned by or licensed to us. Nothing in these Terms transfers any of those rights to you.

9.2 Subject to your compliance with these Terms and payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during the term of your subscription.

10. Service availability and changes

10.1 We aim to make the Service available 24 hours a day, 7 days a week. However, we do not warrant uninterrupted availability. The Service may be unavailable from time to time due to scheduled maintenance, emergency maintenance, or factors outside our reasonable control.

10.2 We may modify, add to, or remove features of the Service from time to time. We will give reasonable notice of material changes that adversely affect your use of the Service.

11. Limitation of liability

11.1 Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be limited or excluded.

11.2 Subject to clause 11.1, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, or otherwise, for:

• any indirect, special, or consequential loss;
• any loss of profits, loss of business, loss of anticipated savings, loss of goodwill, loss or corruption of data, or loss of opportunity;
• any fines, penalties, civil penalties, or sanctions imposed on you by any regulator, local authority, court, tribunal, or other body;
• any loss or damage arising from your failure to comply with any applicable law or regulation.

11.3 Subject to clauses 11.1 and 11.2, our total aggregate liability to you in respect of all claims arising out of or in connection with these Terms or your use of the Service, whether in contract, tort, breach of statutory duty, misrepresentation, or otherwise, is limited to the total Fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

11.4 You acknowledge that the Service is a tool to assist you, that you remain solely responsible for your own compliance with applicable laws, and that the limitations of liability in this section are reasonable in light of the Fees charged and the nature of the Service.

12. Termination

12.1 You may terminate your subscription at any time in accordance with clause 4.6.

12.2 We may terminate or suspend your Account, with reasonable notice where practicable, if:

• you materially breach these Terms and fail to remedy the breach within 14 days of written notice;
• you fail to pay Fees when due;
• we are required to do so by law or by order of a court or regulator;
• we cease to offer the Service generally.

12.3 On termination of your subscription:

• your access to the Service will end;
• you may download or export your Customer Data for a period of 30 days following termination;
• after 60 days, we will delete your Customer Data from our active systems, except where retention is required by law or legitimate interests.

13. Cooling-off (consumer Customers only)

13.1 If you are a consumer entering into a distance contract with us (for example, a sole-trader landlord buying a Solo Plan in a personal capacity), you may have a right to cancel within 14 days of the start of your paid subscription under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

13.2 To exercise the right to cancel, contact us at billing@housecomply.co.uk within 14 days of the start of your paid subscription, stating your decision to cancel. We will refund the unused portion of any Fees paid.

13.3 By starting to use the Service during the cooling-off period, you consent to the Service beginning before the end of that period, and acknowledge that you will lose the right to cancel once the Service has been fully performed in respect of any given billing period.

14. Changes to these Terms

14.1 We may change these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect.

14.2 If you do not accept the changes, you may terminate your subscription before the changes take effect. Continued use of the Service after the changes take effect constitutes acceptance.

15. General

15.1 Force majeure. Neither party will be liable for failure to perform due to events beyond reasonable control.

15.2 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a sale, merger, or reorganisation of our business.

15.3 Entire agreement. These Terms, together with our Privacy Policy and (where applicable) Data Processing Agreement, constitute the entire agreement between you and us.

15.4 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force.

15.5 Third parties. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

16. Governing law and jurisdiction

16.1 These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

16.2 The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, subject to any non-waivable rights of consumer Customers to bring proceedings in their place of residence.

17. Contact

For any questions about these Terms: