1. About this policy
This Cookie Policy explains how HouseComply uses cookies and similar technologies on housecomply.co.uk. It supplements our Privacy Policy.
We comply with the Privacy and Electronic Communications (EC Directive) Regulations 2003 ("PECR") and the UK GDPR in respect of cookies and tracking.
2. What are cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on return visits and store information about your preferences or activities. Similar technologies — such as local storage, pixels, and tracking scripts — perform comparable functions.
Cookies fall broadly into two categories:
- Strictly necessary cookies — required for the website to function. These do not require consent.
- Non-essential cookies — used for analytics, marketing, personalisation, or third-party integrations. These require your consent before being placed.
3. Cookies currently in use on housecomply.co.uk
At the time of this policy's most recent update, the marketing website at housecomply.co.uk does not set any first-party cookies and does not use analytics, advertising or tracking pixels.
The website does load fonts from Google Fonts (fonts.googleapis.com). This may result in your IP address being transmitted to Google, which is a third-party processor. Google does not, in this configuration, set persistent first-party cookies on your device when loading fonts in this manner; however, the connection may be logged by Google. We are evaluating self-hosting fonts to remove this dependency.
4. Cookies used by the application (app.housecomply.co.uk)
The HouseComply application at app.housecomply.co.uk uses strictly necessary cookies to provide core functionality. These include:
| Cookie | Purpose | Type |
|---|---|---|
| Session / authentication cookie | Keep you signed in to your Account | Strictly necessary |
| CSRF token | Protect against cross-site request forgery attacks | Strictly necessary |
| Stripe payment cookies | Securely process subscription payments (set by Stripe when payment forms are loaded) | Strictly necessary |
These cookies are essential to providing the Service and do not require your consent under PECR.
5. Changes if we add analytics or marketing tools
If in future we add analytics (for example, Google Analytics or an alternative such as Plausible or Fathom), advertising pixels, session recording, or other non-essential tracking, we will:
- update this Cookie Policy to describe each new tool and its purpose;
- display a clear cookie consent banner on first visit;
- not set non-essential cookies until you have given consent;
- provide a means for you to change your cookie preferences at any time.
6. How to control cookies in your browser
You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies that have been set, or be notified when a cookie is set. Restricting cookies may, however, affect the functionality of websites you visit.
For browser-specific guidance:
7. Changes to this Cookie Policy
We will update this Cookie Policy whenever we change the cookies we use or the technologies we deploy. Material changes will be reflected in the "Last updated" date at the top of this page.
8. Contact
Las-Fach, New Mill, Caerfyrddin, SA33 4HY, United Kingdom
Email: privacy@housecomply.co.uk